The secret to giving great feedback
This video is about how to give feed back. In particular it talks about the SBRI model.
Notes
- 00:22 The key to management is to give and receive feedback
- 00:50 Only 26% of employess say that feedback helps them
- 01:10 Either feedback is too soft that they don’t realise they are getting feedback or too hard and people get defensive
- 01:50 4 part formula to give feedback
- 02:00 Ask a question to let them know feedback is coming
- Question should be short but clear e.g.
- Do you have 5 minutes to talk about how that last conversation went?
- I have some ideas to improve things. Can I share them with you?
- Prepares people for feedback
- People get buy-in and a choice. People like to feel autonomous
- Question should be short but clear e.g.
- 02:40 Provide data to justify your statement
- Name specifically what you saw or heard
- Don’t use Blur words, be objective and specific
- 03:35 Show impact
- Name how this impacted me or an outcome.
- Try not to be objective about other peoples actions say ‘I feel’
- 04:00 End on a question
- Gets buy in and allows them to own it e.g.
- Oh do you see it?
- This is what I am thinking, but what are your thoughts about it?
- Gets buy in and allows them to own it e.g.
- 02:00 Ask a question to let them know feedback is coming
- 04:32 Great leaders ask for feedback regularly
- You should pull feedback not wait for push feedback
- It is OK to make mistakes as long as you learn
- Establishes you as a continual learner
- 05:00 This can be applied to lots of difficult conversations